Terms and conditions for iD4me Site

Updated 21 October 2025

1. Application of these Terms and Conditions

In these Terms and Conditions, references to “iD4me”, “we”, “us” and “our” refer to iD4me Pty Ltd (ABN 74 632 754 726) of Floor 3, 15-17 Queen Street, Melbourne 3000, including its subsidiaries, its holding companies, or subsidiaries of such holding companies.

These Terms and Conditions apply to the iD4me website located at https://id4me.biz/ (the Site). The Site and related services are made available to you, the user and/or customer of this Site (you, your, User) in accordance with these Terms and Conditions. Please read the Terms and Conditions carefully. Your use of the Site indicates your acceptance of the Terms and Conditions. Specific services offered on the site may require registration and be subject to additional terms.

2. Definitions
   • In this agreement:
     • “Australian Consumer Law” or “ACL” means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
     • “Customer Data” means data provided to iD4me by customers/users of our Site and Services.
     • “DNCR” means the Do Not Call Register established by the Do Not Call Register Act 2006 (Cth).
     • “DNCR Act” means the Do Not Call Register Act 2006 (Cth).
     • “Data Analytics” has the meaning given to it in clause 6.
     • “Law” means:
       • any statute, regulation, by-law, ordinance, subordinate legislation or legislative instrument in force from time to time to which a party to this agreement is subject;
       • the common law and the law of equity as applicable to the parties from time to time;
       • any binding court or tribunal order, judgement or decree;
       • any applicable industry code, policy or standard enforceable by law; and
       • any applicable determination, direction, policy, rule or order that is binding on a party and that is made or given by any regulatory or quasi-regulatory body having jurisdiction over a party or any of that party’s assets, resources or business.
     • “Licence” has the meaning given to it in clause 4.1.
     • “Metadata” means the information linked or associated with your data relating to how you used our site and/or services.
     • “Our Content” means our Data provided to you as the output of our services.
     • “Personal information” has the meaning given to that term in the Privacy Act.
     • “Related Body Corporate” has the meaning given to that term in the Corporations Act 2001 (Cth).
     • “Service” and “Services” means a service or the use of a tool provided by us to you as set out on the ‘Services’ page of the iD4me Site (https://id4me.biz/services). This includes the:
       • iD4me Find service;
       • Wash and append service; and
       • Marketing Data service.
     • “Third Party” means any third party
       • to whom you disclose personal information disclosed to you under this agreement, or
         • to whom we have disclosed such personal information at your direction;
         • from whom we have collected personal information.

3. Variation of these Terms and Conditions
   • We may make changes to these Terms and Conditions at any time. You should check these Terms and Conditions regularly for such changes. If we change these Terms and Conditions, we will publish an updated version under the ‘Terms and Conditions’ link on the Site.
   • Your access or use of the Site after an updated version of these Terms and Conditions has been made available on the Site indicates your acceptance of the Terms and Conditions as changed by us.
4. Supply of Services
   • Basic Licence
     • We grant you a non-exclusive, non-sublicensable, non-transferable, revocable, limited licence to use our Services solely for your internal business purpose and any other permitted purpose or conditions set out in these Terms and Conditions (Licence).
     • You acknowledge and agree that:
     • the Licence is not granted to any person other than you, and excludes your Related Bodies Corporate; and
     • you will not subcontract, sublicence, resell, transfer or otherwise grant access to a Service to any person, including your Related Bodies Corporate without our prior written consent.
   • If we provide consent in accordance with clause 3.2:
   • the other person (the Authorised User) must comply with these Terms and Conditions as if it were you; and
   • you will remain primarily liable for that person’s acts and obligations under these Terms and Conditions.
5. Yours use of the Services
   • Your obligations

You must not and must not attempt to (directly or indirectly):

• resupply, resell, or otherwise reuse, copy, download, upload, modify, translate, adapt, make any improvement or enhancement to or in any other way reproduce, a Service;
• permit any person (other than an Authorised User) to access or use a Service or Our Content;
• reverse engineer, derive the source code of, tamper with any Service;
• circumvent any technological measures that are designed to prevent unauthorised use or access to any part of a Service;
• introduce, directly or indirectly, any virus, worm, trojan or other harmful or malicious code into any Service or otherwise corrupt, degrade or disrupt any Service;
• use automated programs or other data extraction systems to access the iD4me Find service without our prior written consent;
• voluntarily produce any Information in legal proceedings, unless required by law; and/or
• register to use the Platform if:
  • you are already registered; or
  • you were previously a registered user and we terminated or suspended your account as a result of you being in breach of these Terms.

You must:

• use the Services and Our Content only in accordance with applicable laws and regulations;
• comply with the terms of our Privacy Policy, and you acknowledge that you may be required to provide us with certain Personal Information (which may include a name, email, address or phone number) to access and use the Platform;
• implement and maintain industry best practice security measures and safeguards in relation to the Services;
• protect the Services from unauthorised use, alteration, adoption, modification, reproduction, access, publication and distribution;
• only use the Services on hardware, network and software that meets the minimum specifications notified by us to you;
• comply with our reasonable directions from time to time in relation to the Services; and
• procure that your Authorised Users comply with these Terms and Conditions.
• provide truthful, accurate and complete information about yourself during registration, and must update such information to ensure it remains current.
• You must immediately notify us of any unauthorised use of your password or account or any other breach of security. We will not be liable for any loss or damage whatsoever resulting from the disclosure of your account details and/or password contrary to these Terms and conditions.

• Reasonable use

The iD4me Find service includes a maximum search limit of 800 searches per day (from 12:00am to 11:59pm AEST), per account. You acknowledge and agree that if this limit is exceeded, access to the system will be temporarily blocked until the start of the following 24-hour period (12:00am AEST)

6. Licence to conduct Data Analytics
   • Where you use our Services, you grant to us a worldwide, royalty-free, perpetual, irrevocable, transferable, sub-licensable and non-exclusive licence to collect, organise, process, and analyse your data, including Metadata, for such purposes as the Company sees fit, including to extract insights, patterns, trends, or other meaningful information. This also includes, but is not limited to, the use of automated tools, algorithms, statistical methods, machine learning, or artificial intelligence technologies to interpret data for purposes such as improving website functionality, enhancing user experience, optimising services, or generating reports (Data Analytics).
7. Intellectual Property
   • All materials on the Site are owned by us or our Third Party licensors, which includes materials protected by copyright, trade mark and other intellectual property rights.
   • This Site or any portion of this Site, may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited without our express permission, which consent may be withheld in its full discretion, or otherwise permitted under the Copyright Act 1968 (Cth).
   • Nothing contained on the Site is intended to grant any express or implied right to you to use or exploit any patent, copyright, trade mark or trade secret information. No trade marks, brands or names, including as part of domain names or email addresses, may be used in any manner that is likely to cause confusion.  

Specifically, except as permitted by the Copyright Act 1968 (Cth), you must not in any form or by any means:

• copy, adapt, reproduce, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or material on the Site, including Our Content; or
• perform in public or transmit in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) any of the information or material on the Site, including Our Content; or
• alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from the Site which can be accessed through the Site, including Our Content; or
• use or apply for commercial purposes any material or information on the Site, including Our Content, Third Party Posted Material and any other content or material owned by Linked Sites,

except as permitted by these Terms and Conditions.

• All rights not expressly granted in these Terms and Conditions are reserved.

8. Customer Data
   • When you supply us with your Data, you represent and warrant that:
     • you hold all necessary legal rights, title, consents and authority to provide the Customer Data to us and authorise us to use the Customer Data in accordance with clause 6;
     • your supply of the Customer Data will not infringe the Intellectual Property Rights of any person;
     • the Customer Data is complete, accurate, up to date and not misleading at the time it is provided; and
     • you will supply us with all information to correct and update the Customer Data from time to time and you authorise us to apply those corrections and updates.
   • Except to the extent required by law, we have no duty or obligation to verify, correct, complete, update, remove or delete any of the Customer Data.
   • You acknowledge that the quality of our Services relies on the Customer Data you provide to us. We will not be liable for any loss or damage arising from your failure or delay in providing the Customer Data or for any inaccuracy, omission or other defect in the Customer Data.
9. Third Party Data
   • Our Services may incorporate data or information that is provided to us by third parties, including government agencies, and publicly available information sources (Third Party Data).
   • To the maximum extent permitted by law, we exclude all responsibility and liability for any Third Party Data, including any inaccurate, incomplete, out of date or unavailable Third Party Data.
10. Subscription for Services
    • Fees and Payment
      • You will have the option to select your Subscription and corresponding Pricing Plan after registering to use our Services. Fees are charged in accordance with the Pricing Plans and subscription tiers listed on https://id4me.biz/pricing.
    • Cancellation and refunds
      • You acknowledge and agree that payments for our Subscriptions are made on a pre-paid basis.

You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period or free trial period, unless otherwise disclosed. Payments for our Subscriptions are non-refundable, except where required by Law (including under the ACL).

11. Warranty
    • All Services are supplied to you on an “as is” and “as available” basis other than as set out in clause 11.2 below.
    • We conduct a ‘wash’ of certain phone data against the DNCR in accordance with the DNCR Act. By washing this data, we identify Personal Information which is eligible to receive marketing, and which information is not. We make no representations or warranties that any DNCR information provided is complete, accurate, current or error-free. You remain solely responsible for complying with the DNCR Act and all applicable Laws when using the Services.
    • When we provide the information services to you, we rely on information provided to us by Third Parties. While we always aim to provide quality information to you, you understand that we do not independently check all information supplied to us, or the compilation of information by our systems, and that information may become out of date.
    • You understand that you are responsible for assessing the value of the information we provide you, and for the business decisions that you make, regardless of whether you base them on the information we supply.
    • To the extent we are able to at Law, we exclude all statutory or implied representations, conditions, warranties and terms relating to the information services or this agreement. We do not exclude any such representations, conditions, warranties or terms to the extent we are prohibited by Law from doing so (including under the Australian Consumer Law).
12. Limitation of liability and Indemnity
    • Consumers have certain rights under the ACL and similar state and territory legislation. If you have rights under the ACL in respect of our Site, including rights arising from any statutory guarantee, nothing in these Terms and Conditions operates to exclude them.
    • iD4me does not accept responsibility for any interference, loss or damage to your data, computer system, or mobile device which arises in connection with your use of the Site. Although reasonable precautions have been taken, we do not guarantee that access to the Site will be uninterrupted, or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted on the Site.
    • We do not represent that the information contained in the Site is accurate, comprehensive, verified, complete or error free. We will attempt to keep the content on the Site up to date. However, we do not warrant the accuracy or currency of the content.
    • To the maximum extent provided by Law, iD4me excludes all liability to the Client:
      • in contract for consequential or indirect damages arising out of or in connection with the Product, information supplied using the Product and this Agreement even if:
        • iD4me knew they were possible; or
        • they were otherwise foreseeable,

including without limitation, lost profits and damage suffered as a result of claims by any third person, such as a customer of the Client; and

• in negligence for acts or omissions of iD4me, its employees, agents and contractors arising out of or in connection with the Product, information supplied using the Product and this Agreement; and
• in relation to the use by the Client or any third party of any telephone number disclosed by iD4me to the Client as part of the Data or the Product that appears on the national DNCR maintained pursuant to the DNCR Act.

• You indemnify iD4me in respect of any loss, claim, liability or expense incurred by iD4me resulting from your use or possession of telephone numbers on the DNCR disclosed by iD4me to you in the course of providing our Services.
• Each party (Indemnifying Party) indemnifies the other party (Indemnified Party) for any loss or damage which the indemnified party suffers or incurs arising out of or in connection with any claim, suit, action, demand or proceeding brought by a third party arising out of or in connection with the indemnifying party’s breach of:
  • clause 7 (Intellectual Property), clause 11 (Warranty),
  • where You are the indemnifying party, clause 4 (Supply of Services), clause 5 (Your Use of the Services), clause 8 (Customer Data) and clause 9 (Third Party Data).
• An Indemnified Party must promptly give written notice to the Indemnifying Party of any third party claim and must allow the Indemnifying Party to conduct the defence and settlement of that claim (provided the indemnified party is not detrimentally impacted).

13. Termination and suspension
    • We reserve the right to suspend or terminate your access to our Services or delete your account if:
      • We reasonably believe you have breached these Terms and Conditions;
      • We reasonably believe your account has been created or accessed fraudulently, or used to facilitate fraudulent activities;
      • Your use of our Services could cause risk or harm to iD4me, our users, or anyone else.
      • We must do so to comply with the Law; and/or
      • We experience an unexpected technical issue or problem.
    • We will provide you with reasonable written notice, by email, in advance of suspending or terminating your account. If applicable, we may allow 30 days for you to remedy a breach.
    • Upon termination or suspension, you will immediately lose access to your account and our Services.
    • Termination of these Terms and Conditions (or any element of these Terms and Conditions) will not affect any rights, obligations or liabilities of either party which have accrued before termination or which are intended to continue to have effect beyond termination.
    • If you believe we have suspended or terminated your account in error, you can file an appeal with us by contacting our Customer Support team by sending an email to customersupport@id4me.me, or by telephone at 1800 566 030.
14. Governing Law

The laws applicable in Victoria govern these Terms and Conditions. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from those courts.