Customer Support

Quick Troubleshooting – Common Issues

Having issues with the search bar not working or a constant error message popping up? Try these steps for quick resolution.

Click on the profile button in the bottom left of your home screen in iD4me and log out and back in again

If the above doesn’t work, please try clearing your cache in your browser

If the issue persists, please contact us for further assistance.

Contact Customer support

Fill out the form on the right for account or technical support. For subscription upgrades or multiple licences, please contact our sales team here.

We’ll usually respond within 1–2 business days.

For faster answers, check our FAQs and our resource page.

To remove your details from our database, please use the button below.

Contact our support team on +61 3 9961 2908

Delete Details from Database

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Pause or cancel your subscription?

Easily manage your subscription. Click below to pause or cancel. 

Thinking of cancelling? Why not pause instead to keep your current pricing. If you cancel and then come back, the latest pricing will be applied.

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