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Customer Support

Contact Customer support

Please fill out the form to the left with inquiries about your account or technical issues. If your enquiry is about upgrading your subscription or multiple licenses, please get in touch with sales here.

We usually take 1-2 business days to get back to you, but we will reply as soon as possible. Thank you for your patience. 

For more about us and to troubleshoot common issues, check out our FAQ below and our resource page.  

Questions & Answers

What's our vision?

We hope to empower people across Australia with the data they need to work and connect with people efficiently.

Where does iD4me acquire data from?

iD4me acquires data from multiple different sources over a long period of time. These sources include and are not limited to marketing companies, data aggregators, and data suppliers.

Does iD4me data cover all of Australia?

Yes, iD4me Find provides data for every state in Australia including major cities and rural areas. The best way to test the data in your area is to book a demo with one of our experts.

Do I have to be with an agency to sign-up for iD4me?

No, anyone can sign-up for iD4me and use our services.

Is iD4me legal?

iD4me is compliant with all relevant privacy laws. Check our terms and conditions and privacy policy here.

Can you download the data in bulk?

An iD4me Find subscription gives you access to the iD4me Find portal, which allows you to download ten data files at a time. However, we offer wash and append, and marketing services where you can download more. Enquire here.

How frequently is the data updated?

The DNCR and marketing email status is washed every 24 hours and the database is updated every 30 days, sometimes more frequently depending on the new data available.

What does it mean when you get many different results for one property, record or person>?

The data in iD4me find all links back to a person. When you search an address, results may show current tenants, landlords, and previous tenants. You can use the 'last seen' filter to put these results in order. For more information, please book a time to speak with an expert.

Is iD4me only for Real Estate?

No. Anyone can sign-up for iD4me. Originally built for the debt collection industry, we now service Real Estate, Investigation, Banking and Finance, Marketing companies, Retail, Hospitality, and more.

I want to know more about the data

All collected data in our database is up-to-date and cross-referenced, ensuring highly reliable, and accurate results. A comprehensive personal data profile is matched including emails, phone numbers, addresses, date of birth, and other residences if required. We link business with consumer data, as well as unique data attributes like civil/criminal court records, socioeconomic data, and property data to provide you with a true 360 view of a person. We deliver this data through state-of-the-art technology that customers have access to 24/7 with no interruptions.